User Support and Training 💁

Contacting User Support

Overview: If you encounter issues or have questions about our application, our dedicated support team is here to assist you. Here's how to contact us:

Support Email: Send your inquiries to [email protected]
Support scoutbot: Use our web-based support bot by visiting our website or web app. It can help with the most common questions to speed up access to answers and to relieve our customer success teamies to deal with the issues that require a human brain.

We aim to respond to your inquiries promptly, and our support team is ready to help you with any challenges you may encounter.

Knowledge Base and FAQs

Overview: Our knowledge base is a valuable self-service resource to help you find answers to common questions and troubleshoot issues. Here's how to make the most of it:

Searchable Content: Use the search feature (magnifying glass icon in your upper right corner) to find articles and guides that address your questins.
FAQs: Check out our Frequently Asked Questions for quick answers to common questions.
Tutorials and Guides: We provide step-by-step tutorials and guides to assist you with various tasks like assembly, installation, troubleshooting, overwintering, etc.

Training and Workshops

Overview: We offer training resources and workshops to help you become proficient in using our application:

Scheduled Workshops: Sometimes we do a short, super fun webinar presenting our newest updates, industry news and do a bit of networking. If you’re interested to join, please fill out this short form - we’ll send you an email when we’ll have the next one!
Video Tutorials: Access a library of video tutorials demonstrating key features and workflows.
Onboarding Assistance: If you're a new client, take advantage of our onboarding assistance to get started quickly (check your inbox for an email from Endre)